Privacy Policy

What we collect

• Contact details (name, phone, email).
• Service request details (service type, city, frequency, notes).
• Information you voluntarily provide in communications.
• Technical data (IP address, browser type, cookies, analytics identifiers).
• For providers: experience, availability, and documents you choose to share.

Purposes of processing

• Matching requests with service providers.
• Communication, support, and customer service.
• Service operations, analytics, and improvements.
• Marketing updates with your consent.
• Legal compliance.

Legal basis

• Consent (e.g., marketing messages).
• Contractual necessity or pre-contract steps at your request.
• Legitimate interests in operating and improving the service.
• Legal obligation.

Sharing with third parties

• Infrastructure, hosting, analytics, and IT providers.
• Relevant service providers for matching and requests.
• Authorities when required by law.
• We do not sell personal data.

International transfers

Your data may be processed outside Israel. We apply reasonable contractual and organizational safeguards.

Retention

We keep data only as long as needed for the purposes collected and as required by law.

Security

We use reasonable security measures (access control, encryption, logging). No system is fully secure.

Your rights

• Request access and correction of personal data.
• Deletion or restriction in cases permitted by law.
• Opt out of marketing at any time.

Cookies & analytics

We use essential cookies and analytics to operate and improve the service. You can manage settings in your browser.

Children

The service is not intended for users under 18.

Contact

Privacy inquiries: hello@ezrahome.co.il.